About Citizens Advice North Yorkshire

We provide advice online, over the phone, and face to face through our main offices as well as various outreach locations across North Yorkshire including doctors’ surgeries, community centres, libraries and courts.

Visit our Get Advice page for information, contact details and opening times of all our local offices and outreaches in North Yorkshire.

We also work in partnership with other organisations across North Yorkshire and make referrals to make sure you receive the best advice possible for your situation.

We use our clients’ experience, stories and evidence to research and campaign for positive change. We have helped to bring about a cap on the cost of payday loans, the end of retaliatory evictions, greater protection for mobile phone customers and more support for parents with the cost of childcare.

And with plans to tackle domestic abuse, help private renters and support energy customers, we’re committed to being even more influential in the future. For information about campaigns please visit our Campaigns page.

Last year 250 highly trained volunteers supported the delivery of our work alongside 38 paid staff. Our volunteers come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship – and, of course, giving advice.

Together, the work they do is worth over £1,510,954 a year. Without their passion and generosity, we wouldn’t be here today.

Our volunteers benefit from the experience too – for example all our retired volunteers believe volunteering keeps them mentally active, and nine in ten unemployed volunteers believe it helps them to move into employment or education.