About Citizens Advice North Yorkshire

We provide free, confidential and impartial advice, and campaign on big issues affecting people’s lives. Our goal is to help everyone find a way forward, whatever problems they face.

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may have been asked to give evidence in court, or been misled by a dodgy ad. You may be facing a crisis, or just considering your options. It doesn’t matter who you are, or what your situation is. Citizens Advice will always give you free, confidential and impartial advice.

We value diversity, promote equality and challenge discrimination wherever we see it. We aim to be sustainable, efficient and effective in everything that we do.

Citizens Advice North Yorkshire and York is a registered charity.
Registered office: Number 4, Back of Park Street, Selby, North Yorkshire, YO8 4PW.
Company registration number: 06680686
Charity registration number: 112745

CANYY Annual Accounts 2016 - 2017

We’re easy to find

We provide advice online, over the phone, and face to face through our main offices as well as various outreach locations across North Yorkshire including doctors’ surgeries, community centres, libraries and courts.

Visit our Get Advice page for information, contact details and opening times of all our local offices and outreaches in North Yorkshire.

We also work in partnership with other organisations across North Yorkshire and make referrals to make sure you receive the best advice possible for your situation.

Supporting people and improving society

We use our clients’ experience, stories and evidence to research and campaign for positive change. We have helped to bring about a cap on the cost of payday loans, the end of retaliatory evictions, greater protection for mobile phone customers and more support for parents with the cost of childcare.

And with plans to tackle domestic abuse, help private renters and support energy customers, we’re committed to being even more influential in the future. For information about campaigns please visit our Campaigns page.

Our dedicated staff and volunteers

Last year 250 highly trained volunteers supported the delivery of our work alongside 38 paid staff. Our volunteers come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship – and, of course, giving advice.

Together, the work they do is worth over £1,510,954 a year. Without their passion and generosity, we wouldn’t be here today.

Our volunteers benefit from the experience too – for example all our retired volunteers believe volunteering keeps them mentally active, and nine in ten unemployed volunteers believe it helps them to move into employment or education.

We all share one goal

Volunteer, employee or supporter, we all believe in the same thing: a society where everyone gets the advice they need, and every voice is heard.

Citizens Advice North Yorkshire was formed in 2008 and is made up of a consortium of all local Citizens Advice based North Yorkshire. They are:

  • Citizens Advice Craven and Harrogate Districts
  • Citizens Advice Mid North Yorkshire
    (Hambleton, Richmondshire, Ryedale, and Selby & District)
  • Citizens Advice Scarborough and District Citizens Advice 

Citizens Advice and Data protection

Our services comply with the Data Protection Act. Find out how we store your data

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do. See the roles we are currently recruiting for.

Volunteer with us

Campaigns

We are currently campaigning on a number of issues that are of concern to our local communities.

View our campaigns

Copyright 2017 by Citizens Advice Noth Yorkshire & York