People come to us with all sorts of issues. You may have money, benefits, housing or employment problems. You may have been asked to give evidence in court, or been misled by a dodgy ad. You may be facing a crisis, or just considering your options. It doesn’t matter who you are, or what your situation is, North Yorkshire Citizens Advice and Law Centre will always give you free, confidential and impartial advice.
Asylum and immigration
It’s important that you get all the help that you’re entitled to. If you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran, we can advise you on benefits and tax credits, as well as council tax and housing costs, and national insurance. If you are facing difficulties getting your benefits paid or have any other questions, our money and benefits team can help you find a way forward.
Debt and money
Dealing with money issues can cause stress and anxiety, especially if you’ve fallen behind with payments. Our team of specialist debt caseworkers can help you with your money worries, including how best to deal with your debt problems, avoid losing your home and get your finances into shape.
For more information about how we can help, and what to expect, please read our Money Advice Service information leaflet.
Discrimination means treating you unfairly because of who you are.
We provide guidance, support and casework support for people with discrimination issues related to someone's employment, welfare benefits or housing.
Having a job is an essential part of most people’s lives. Whatever job you do, it is important to know what your rights are. If you’re facing issues with your employer, or are not sure that they are meeting all their obligations to you, ask us.
With the rising costs of fuel, energy advice has never been more important. Our expert energy advisers can provide advice on how to save money on energy costs, getting the best deal from suppliers and tackling problems with them, accessing grants and priority services.
We run a partnership project called Warm and Well in North Yorkshire that brings together organisations from the public, private and charity sector with the aim of reducing the number of cold homes, cold people and cold deaths within North Yorkshire. By working together, we aim to reach communities and households across all of North Yorkshire.
If you are a partner agency and want to make a referral for someone, please use our Warm and Well referral form.
Family and relationships
Relationship issues, child maintenance, death and wills, separation – these are all areas that can be extremely stressful, especially if you have not had to face them before and don’t know where to start. Our advisers are trained to provide impartial and confidential advice across the full range of issues that affect families, whether it be couples or children, financial matters or education.
Homes for Ukraine
If you are a Ukrainian national, sponsor or family host, we offer advice including benefit eligibility, form filling, housing issues and help with the biometric residency permit process.
We also provide information about local Ukrainian support groups across North Yorkshire.
Our Homes for Ukraine team is here to help. Call us on 01757 600365.
Housing is an issue for many people in North Yorkshire. In particular, if you’re renting or living in council property, you need to know your rights and responsibilities.
We can advise on handling problems with your landlord and help to avoid losing your home. Or if you’re paying a mortgage, you could find yourself threatened with eviction if you can’t cope with your mortgage payments. We can provide information on how to rent or buy a home, or just find somewhere to live.
Pension Wise is a service from MoneyHelper, backed by the government. We offer free, impartial guidance to over 50s. We’ll explain the options to take money from your pension pots.
At your Pension Wise appointment our pensions specialists will explain how each option works and the other things you need to think about. They’ll also explain how each option is taxed and provide information about how to look out for scams.
This will help you make an informed decision about taking money from your pension pots.
You can have an appointment if you’re aged 50 or over, and you have a UK-based defined contribution pension pot (this could be a personal or workplace pension).
It doesn’t matter how small your pension pot is.To contact our Pension Wise service please visit the MoneyHelper website.