Adviceline freephone 0808 278 7900 Monday to Friday 9 am to 4.30 pm (except bank holidays)

Refer a client

You must obtain your client’s permission before making a referral. Everything you tell us will be treated in absolute confidence and all records are stored securely. See our Privacy Policy for more information.

We know that sometimes people need support to contact us.

Please use our referral form if you are a partner organisation, local authority or provider of charitable support and you need to refer someone for advice.

Whenever possible, please encourage people to contact us directly by calling our FREE Adviceline on 0808 278 7900.

We aim to respond within 5 working days. You will be able to tell us on the form if the issue is urgent.

This form is for organisations looking to refer a client. If you are looking for advice for yourself please check our self-help page for information that may help you find a way forward, or call our FREE Adviceline on 0808 278 7900, Monday to Friday 9.00 am – 4.30 pm  (except bank holidays).

Referral form

Referrals can be made using our online form between 8.00 am and 7.00 pm, Monday to Friday.
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