Consumer
Help with your consumer rights and everyday purchases. Free, confidential advice to resolve issues with goods, services, and contracts.
Service overview
Whether you’re buying goods, signing up for services, or entering into contracts, things don’t always go as expected. Faulty products, poor service, or unexpected charges can be frustrating and costly.
Our Consumer Service provides free, impartial advice to help you understand your rights and take action when something goes wrong.
You can also find general guidance on consumer rights via the national Citizens Advice website.
Who this service is for
This service is for anyone in North Yorkshire who needs help with a consumer issue, whether you’ve bought something in-store, online, or entered into a service agreement.
Key issues covered by this service
- Faulty or damaged goods
- Problems with services or poor workmanship
- Refunds, returns, and exchanges
- Unfair contracts or hidden charges
- Issues with online purchases or deliveries
- Scams and misleading practices
How we can help
- Provide clear, straightforward advice on consumer rights
- Help you understand your options and next steps
- Support you in contacting traders or service providers
- Provide guidance or templates for making complaints
- Signpost or refer you to specialist organisations where needed
What we can help you with
Consumer issues can arise in everyday situations, and it’s not always clear what your rights are or how to resolve a dispute. Our trained advisers can help you understand your options and take practical steps to resolve the issue.
Examples of support include:
- Advising you on your rights when goods are faulty or not as described
- Helping you challenge a refusal of a refund, repair, or replacement
- Supporting you with complaints about services or poor workmanship
- Explaining your rights around contracts, subscriptions, and cancellations
- Advising on issues with deliveries, including lost or delayed items
- Providing guidance if you’ve been affected by scams or misleading practices
How to access our services
Contact methods
- Phone: Our FREE Adviceline on 0808 278 7900
- Phone: Citizens Advice consumer helpline on 0808 223 1133
- In person: You can access support at our offices and outreach locations across North Yorkshire
We treat all information you share with us in strict confidence. Your details will not be shared without your consent unless required by law.
What to expect when you contact us
When you get in touch, one of our advisers will listen carefully to your situation and help identify your rights and the best way forward.
Step 1: Initial contact or referral
Step 2: Assessment of your issue and circumstances
Step 3: Tailored advice and guidance
Step 4: Ongoing support where appropriate
