Energy
Expert advice to help you manage your energy costs and improve efficiency. Free, confidential guidance from our Warm & Well team to help you reduce bills, resolve issues, and access support.
Service overview
Rising energy costs continue to affect many households. Understanding your options and getting the right support can make a significant difference to your finances and wellbeing.
Our Warm & Well team provides clear, practical advice to help you reduce your energy bills, improve your home’s energy efficiency, and resolve issues with your energy supplier.
We can also help you access additional support, including grants, financial assistance, and priority services.
Who this service is for
This service is for anyone in North Yorkshire who needs advice or support with their home energy, including those struggling with rising costs or looking to improve energy efficiency.
Key issues covered by this service
- Managing and reducing energy costs
- Understanding tariffs and switching suppliers
- Energy debt and affordability concerns
- Problems with energy suppliers or billing disputes
- Accessing grants and financial support
- Improving home energy efficiency
How we can help
- Provide clear, impartial advice on energy and utilities
- Help you understand your options for reducing costs
- Support you in resolving issues with suppliers
- Assist with applications for grants and support schemes
- Offer home energy assessments through qualified Domestic Energy Assessors
- Signpost or refer you to specialist services where needed
What we can help you with
Energy issues can be difficult to manage, especially with rising costs and complex billing systems. Our trained advisers can help you understand your situation and take practical steps to reduce costs and resolve problems.
Examples of support include:
- Helping you find the best energy tariff or supplier
- Providing advice on reducing energy use and improving efficiency
- Assisting with Energy Performance Certificates (EPCs) through home visits
- Supporting you with billing disputes or complaints
- Advising on energy debt and repayment options
- Helping you apply for grants, including low-carbon technology funding
- Supporting access to schemes such as the Priority Services Register
- Identifying eligibility for welfare benefits linked to energy support
How to access our services
Contact methods
- Phone: Call our FREE Adviceline on 0808 278 7900
- Phone: Call Warm & Well Helpline on 01609 767555
- Email: wnw@northyorkslca.org.uk
- Online enquiry: Complete our referral form
- In person: You can access support at our offices and outreach locations across North Yorkshire
What to expect when you contact us
When you get in touch, one of our advisers will listen carefully to your situation and identify the best way to support you.
Step 1: Initial contact or referral
Step 2: Assessment of your energy needs and circumstances
Step 3: Tailored advice and practical recommendations
Step 4: Referral or ongoing support where needed
We treat all information you share with us in strict confidence. Your details will not be shared without your consent unless required by law.
