Adviceline freephone 0808 278 7900 Monday to Friday 9 am to 4.30 pm (except bank holidays)

Ways to get support over the festive period

Christmas means lots of bank holidays, which means different opening times for things. But there’s still support available…

Here are some organisations and contact details that you might find useful!

Getting in touch with North Yorkshire Citizens Advice & Law Centre 

No matter who you are or what your situation is, we’re here to help you. Our opening hours are different over the Christmas period but our Self-help page has lots of advice and is available 24 hours a day, 365 days of the year.

If your query is urgent, we have a limited service available on 27th – 29th December and 2nd January on our freephone Adviceline: 0808 278 7900.


If you’re a victim of domestic violence

The National Domestic Abuse helpline is open 24 hours a day and can be contacted on 0808 2000 247. If you’re in an emergency situation you should call 999.


If you or someone you know needs emergency housing

If you’re worried about someone you’ve seen sleeping rough, you can connect them with local services that can support them through StreetLink. If you’re at risk of sleeping rough, you could get a place to stay in a hostel, night shelter, refuge or bed and breakfast if you’re homeless.

You can also get help from Shelter if you’re worried about housing.


If you or someone you know if finding things tough

This time of year can be hard. But there’s support available if you need it.

The Samaritans is open 24 hours a day, 365 days a year and can be contacted on 116 123 or by email.

Switchboard is a helpline for LGBT+ people and is open 10am until 10pm everyday. You can call them on 0800 0119 100 or use their online chat.

Shout 85258 is a 24 hours a day text service which offers mental health support. You can contact them by texting SHOUT to 85258.


Other useful numbers

You might also find the following contact numbers useful.

The Silver Line – a helpline for older people ran by Age UK

NSPCC Helpline – if you’re worried about a child

Power cut 105 – if you have a power cut

  • Call 105
  • Open 24 hours a day

National Gambling Helpline – for anyone affected by gambling harms

Citizens Advice Debt Helpline – if you’re having issues with money or debt

  • Call 0800 240 4420
  • Available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday – except bank holidays.
  • Holiday opening hours: 27th, 28th and 29th December from 9am-8pm

IDAS – domestic abuse and sexual violence support

  • Call 03000 110 110
  • Open to provide advice and support seven days a week, including bank holidays.
  • More info on holiday opening times and other ways to get help can be found here.

NHS 111 – if you need medical help

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