Discrimination
Support if you’ve experienced unfair treatment. Free, confidential advice to help you understand and challenge discrimination.
Service overview
Discrimination means being treated unfairly because of who you are. This can have a serious impact on your work, finances, housing, and overall wellbeing.
Our Discrimination Service provides free, confidential advice to help you understand your rights and what action you can take if you’ve experienced unfair treatment.
You can also find general guidance on discrimination via the national Citizens Advice website.
Who this service is for
This service is for anyone in North Yorkshire who believes they have been treated unfairly due to personal characteristics, including age, disability, race, gender, religion, or other protected characteristics.
Key issues covered by this service
- Discrimination at work
- Discrimination when claiming benefits
- Discrimination in housing
- Harassment or victimisation
- Unfair treatment by service providers
- Understanding your rights under equality law
How we can help
- Provide clear, impartial advice on discrimination and equality law
- Help you understand your rights and available options
- Support you in taking action, both informally and formally
- Assist with preparing complaints or evidence
- Signpost or refer you to specialist legal services
What we can help you with
Experiencing discrimination can be upsetting and difficult to deal with, and it’s not always clear what your rights are or how to respond. Our trained advisers are here to listen and provide clear, practical guidance tailored to your situation.
Examples of support include:
- Helping you understand whether discrimination may have occurred
- Explaining your legal rights and protections
- Advising on steps you can take to challenge unfair treatment
- Supporting you in raising complaints or challenging decisions
- Helping you gather information and prepare your case
- Providing additional support for more complex situations
How to access our services
Contact methods
- Phone: Call our FREE Adviceline on 0808 278 7900
- In person: You can access support at our offices and outreach locations across North Yorkshire
We treat all information you share with us in strict confidence. Your details will not be shared without your consent unless required by law.
What to expect when you contact us
When you get in touch, one of our advisers will listen carefully to your experience and help identify the best way to support you.
Step 1: Initial contact or referral
Step 2: Assessment of your situation and legal rights
Step 3: Tailored advice, guidance, or casework support
Step 4: Ongoing support where appropriate
